MICROSOFT MODERN WORKPLACE

Your Microsoft workplace, properly set up and managed.

Microsoft 365, Teams, files, devices, identity and security should work as one environment, not as separate systems your people have to work around.

A properly managed Modern Workplace gives employees consistent access to the applications, information and people they need while the business keeps control of devices, identities, permissions and company data.

Microsoft 365 & Teams · Managed Devices · Identity & Access · Migration & Onboarding · Security · Ongoing Management

C9 GROUP staff member presenting Microsoft Modern Workplace in an active Australian boardroom meeting
WHAT MODERN WORKPLACE ACTUALLY MEANS

One secure working environment for your people.

Modern Workplace is not one Microsoft product.

It is the way Microsoft 365, Teams, SharePoint, OneDrive, identity, devices and security are configured to work together around the person using them.

C9 GROUP staff member checking a flexible workplace meeting display in an Australian office
for employees

They open their laptop. They sign in. They have access to the email, files, meetings, applications and information they are approved to use.

C9 GROUP staff member setting up a managed boardroom workplace environment
behind the scenes

A managed environment controls who can sign in, which devices can connect and what information people can access.

The technology can be complicated behind the scenes. For employees, it should not feel complicated.

WHEN MICROSOFT IS THERE, BUT THE WORKPLACE STILL ISN'T WORKING

Most businesses already have the tools. The problem is how they are being managed.

Many organisations already pay for Microsoft 365. That does not necessarily mean they have a well-managed Modern Workplace.

Files are everywhere.

Files are everywhere.

01

Some are in OneDrive. Some are in SharePoint. Some are attached to emails. Some are sitting on somebody's desktop. Eventually, nobody is completely sure which copy is current or who should still have access.

New starters wait for IT.

New starters wait for IT.

02

Accounts, licences, applications, permissions and devices are prepared manually. A new employee spends part of their first day waiting for access instead of working.

Permissions build up over time.

Permissions build up over time.

03

People change roles. People leave. Teams and SharePoint access stays behind. Nobody is completely sure who can still see what.

Every laptop becomes different.

Every laptop becomes different.

04

Some devices are properly configured. Others were purchased quickly and handed to employees. Software versions, security settings and support requirements vary.

Teams exists, but there is no working standard.

Teams exists, but there is no working standard.

05

Chat happens in Teams. Files are still emailed. Teams and channels have grown without structure. The tools exist, but the working model does not.

Seeing these issues in your business?

Start with a review of the Microsoft setup behind them.

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THE WORKING DAY

Technology your people do not have to think about.

A well-managed workplace should make ordinary working moments easier.

01.

A new employee starts.

Their account already exists. Their device is configured. The applications they need are available. The right files and Teams are accessible. Security policies are already applied. They can start working instead of waiting for setup.

02.

A team works on the same file.

The document lives in the right business location. Everyone works from the same version. Access is controlled. Nobody needs to send multiple copies around by email.

03.

Someone works from another location.

They use the same identity. The same applications. The same files. The same security requirements. Where they work changes. Their working environment does not.

04.

An employee leaves.

Their account is disabled. Access is removed. Licences can be reassigned. Company information stays with the business. Offboarding becomes a process rather than something somebody has to remember.

THE ENVIRONMENT BEHIND THE WORKING DAY

Microsoft provides the platform. The workplace still needs to be managed.

Modern Workplace brings several Microsoft services together around the employee.

Each one has a different role across productivity, collaboration, files, identity, devices, security and communication. The value comes from how those services are configured to work together, not simply from owning the licences.

Microsoft 365

The applications your people work in every day.

Microsoft 365 brings Outlook, Word, Excel, PowerPoint and other everyday business applications into the wider Microsoft cloud environment.

The important part is making sure each employee has the right licence, applications and access for the work they actually do, rather than simply assigning the same package to everyone.

View Microsoft 365
Microsoft 365 in the C9 GROUP Modern Workplace environment

Owning these products does not automatically create a Modern Workplace. They still need to be configured around your people, secured appropriately and managed as users, devices and business requirements change.

Buying Microsoft licences is the starting point. Managing the environment is the real job.

START WITH WHAT YOU HAVE

A better workplace does not usually start from scratch.

Most businesses already have users, devices, licences, email, files and established ways of working. The first job is understanding what exists before deciding what should change.

Review users, Microsoft licences, tenant configuration, email, files, devices, identity, Teams, security and current pain points.

This first stage can be delivered through the Modern Workplace Review.

C9 GROUP team planning and coordinating delivery

ACTIVE STAGE

Assess

Review users, Microsoft licences, tenant configuration, email, files, devices, identity, Teams, security and current pain points.

C9 GROUP staff member preparing a Microsoft 365 adoption and training room
WHAT CHANGES FOR THE BUSINESS

A better-managed workplace removes everyday friction.

The commercial value is not a vague promise about productivity. It is fewer repeated problems around access, files, devices, onboarding and day-to-day Microsoft management.

01

Faster onboarding.

New employees receive accounts, access, applications and managed devices through a repeatable process.

02

Clearer access.

Identity and permissions follow defined roles instead of relying on somebody remembering who needs access to what.

03

More consistent devices.

Employee devices follow an agreed management and security baseline instead of every laptop becoming a different IT environment.

04

Better control of business information.

Company files have clearer locations, ownership and permissions instead of being spread across desktops, inboxes and unmanaged folders.

05

Easier hybrid work.

Employees can move between approved locations while using the same identity, Microsoft services and security requirements.

06

Less repetitive IT administration.

Common tasks such as onboarding, offboarding, device configuration and access changes become more structured and predictable.

SECURE NOW. READY FOR WHAT COMES NEXT.

Get the foundation right before adding more technology.

Modern Workplace needs to protect the person, device and information being accessed, whether the employee is in the office or somewhere else.

The same principle applies to AI. Before introducing Microsoft 365 Copilot widely, identities, permissions, files and Microsoft services should already be organised properly.

C9 GROUP staff member reviewing Microsoft 365 security and Copilot readiness foundations

Know who is accessing what.

Use identity, device management and Microsoft security controls to answer who is signing in, what device they are using, whether the device meets requirements and what information they should be able to reach.

Microsoft Entra IDMicrosoft IntuneMicrosoft DefenderMFAConditional AccessPermissions and information controls

Prepare the workplace before deploying Copilot.

Copilot can work across information employees already have access to. That means file structure, permissions and information ownership matter.

licensingidentitypermissionsSharePoint and OneDriveTeamssecuritybusiness use casesemployee adoption

AI works better when the workplace underneath it is already organised.

MODERN WORKPLACE REVIEW

Find out what is working, what is not and what should change next.

If your business already uses Microsoft 365, the best place to start is not with another licence or another migration.

Start by understanding the environment you already have.

The Modern Workplace Review covers the key parts of your current Microsoft setup and helps identify where the environment is working properly, where gaps have appeared and what should be prioritised next.

01

Microsoft licensing

Are you paying for the right licences for the way people actually work?

02

Microsoft tenant

How is the current Microsoft environment configured?

03

Identity and access

How are accounts, MFA, permissions and access policies being managed?

04

Devices

Which devices are accessing company systems and how consistently are they being managed?

05

Files and collaboration

How are SharePoint, OneDrive and Teams currently being used?

06

Security

Are there obvious gaps or inconsistent controls across users and devices?

07

Onboarding and offboarding

What happens when employees join, change roles or leave?

08

Copilot readiness

Is the underlying Microsoft environment ready for AI to be introduced responsibly?

Know what should stay, what should change and what needs attention first.

What is already workingAvoid replacing technology, licences or processes that are already doing their job.Where management is inconsistentIdentify gaps across users, devices, access and Microsoft services where the environment is being managed differently or manually.Where unnecessary complexity existsFind licences, processes, permissions or configurations that have accumulated over time without a clear reason.What needs attentionSurface areas around security, access, devices, information management or Microsoft configuration that should be reviewed.What comes nextLeave with a clearer order of priorities instead of another list of Microsoft products to buy.

Questions about the Modern Workplace Review

Usually, no. The existing tenant, licences, users, files, devices and security configuration should be assessed first. A Modern Workplace project can improve the environment already in place rather than automatically replacing everything.