Managed Intelligence
Managed Intelligence.
For the modern business.
AI is becoming part of how every company works. We help you design, deploy and manage that intelligence across the Microsoft ecosystem.
Explore Managed IntelligenceBusiness-led. Microsoft-first. Continuously managed.
01 / The Shift
AI is moving from a tool to an operating layer.
Copilot is changing how people work. Agents are beginning to perform tasks.
Automation is becoming more intelligent. The challenge is no longer simply adopting AI. It is knowing where to use it, how to connect it and how to manage it as your business evolves.
01The shift
04Key questions
That is the role of a Managed Intelligence Provider.
Where should AI create value?
Which technology is right for the task?
How does it connect to our systems and data?
Who governs and manages it over time?
From isolated AI tools.To managed intelligence.
02 / One Connected Environment
Bring together the AI capabilities operating across your organisation, with the connections and controls to make them work as one.
People
Copilot and AI assistance embedded into everyday work.
Agents
AI that can answer, investigate, coordinate and perform tasks.
Processes
Automation connecting people, systems and workflows.
Conversations
Voice and digital agents supporting customers and employees.
Knowledge
Organisational information made usable by people and AI.
Governance
Control over what AI can access, what it can do and how it is managed.
Connected to your people. Grounded in your knowledge. Governed around your business.
03 / Microsoft-first
Built around the environment you work in.
Microsoft is already where identity, collaboration, productivity, security and business data come together. C9 helps turn that ecosystem into a practical foundation for managed intelligence.
Microsoft 365 Copilot
AI embedded into everyday work.
Copilot Studio
Agents built around business processes.
Power Platform
Automation, workflows and applications.
Microsoft Foundry / Azure AI
Custom AI and advanced agent workloads.
Teams & communications
AI across internal and customer conversations.
Entra, Purview & Defender
Identity, governance and security around the intelligence layer.
04 / INTELLIGENCE AT WORK
Every function.New possibilities.
Start with the work that matters to your business. Explore where intelligence could make a difference.
OPPORTUNITY / 01Workplace
OUTCOMEEveryday work, with intelligence built in.
Opportunity / 01
Give people more room to do their best work.
Help employees find, analyse, create and act faster, with AI assistance embedded into their everyday work.
- 01Find organisational knowledge
- 02Analyse and create
- 03Act with better context
05 / Why C9 GROUP
Managed AI works best when it is connected to the technology your business already trusts.C9 GROUP brings the people, platforms and controls together.
See the C9 AI approach99.99%system uptime achieved
<15msupport response time
40%reduction in manual processes
500+sites delivered across AUS and NZ
Managed AI in practice06 / THE MANAGED DIFFERENCE
AI is not a
one-off project.
Capabilities change. Models improve. Permissions shift. Costs need managing. Your intelligence environment needs to evolve with your business.
01
Discover
Identify where AI can create real value.
02
Design
Choose the right architecture and level of autonomy.
03
Deploy
Integrate securely with people, data and systems.
04
Govern
Control identity, permissions, data and risk.
05
Operate
Monitor agents, automation, adoption and consumption.
06
Optimise
Continuously improve performance and business outcomes.
CONTINUOUS IMPROVEMENT, BUILT IN
From experimentation to an operational capability.
07 / BUILT ON EXPERIENCE
Intelligence is only
as strong as
its foundations.
AI depends on identity, security, cloud, networks, endpoints, applications, communications and data.
Our managed technology heritage means we understand both the intelligence layer and the environment it operates inside. We design the intelligence and operate the foundations that make it secure, reliable and useful.
THE INTELLIGENCE LAYERPeople. Agents. Automation.
THE TECHNOLOGY FOUNDATION
IdentitySecurityCloudNetworksEndpointsApplicationsCommunicationsData
ONE CONNECTED MANAGED ENVIRONMENT
YOUR NEXT CHAPTER
Where could intelligence
work in your business?
Identify the right opportunities. Choose the right technology. Build a managed path from experimentation to operational AI.
Identify opportunities
Choose technology
Build a managed path