Accessibility Statement

Our Commitment

C9 GROUP is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to ensure our services are inclusive and easy to use.

As a managed service provider delivering critical infrastructure, we understand that accessibility is not just a feature, but a fundamental requirement for the modern digital workplace.

Standards Followed

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. These guidelines explain how to make web content more accessible for people with a wide array of disabilities, including visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities.

Conformance with these guidelines also helps make web content more usable for all people, regardless of ability or device.

Key Accessibility Features

Our website incorporates several features designed to improve accessibility, including:

• Semantic HTML: We use appropriate HTML tags to ensure screen readers can navigate our site structure correctly.
• Keyboard Navigation: All interactive elements are reachable and usable via a keyboard.
• Color Contrast: We maintain a high contrast ratio between text and backgrounds to ensure readability for users with low vision.
• Responsive Design: Our site is designed to be fully functional on various devices and screen sizes, supporting text resizing without loss of functionality.
• ARIA Attributes: We use Accessible Rich Internet Applications (ARIA) attributes where necessary to provide additional context to assistive technologies.

Testing Process

To maintain our standards, we employ a multi-layered testing approach:

• Automated Testing: Regular scans using industry-standard tools to identify common accessibility issues.
• Manual Reviews: Periodic manual audits by our engineering team to verify keyboard interactions and focus management.
• Browser Compatibility: Testing across modern browsers (Chrome, Firefox, Safari, Edge) to ensure consistent behavior.

Feedback & Contact

We welcome your feedback on the accessibility of the C9 GROUP website. Please let us know if you encounter any accessibility barriers:

C9 Accessibility Officer

Telephone: 1300 000 299
Email: Sales@c9group.com.au
Postal: Level 3, 480 Collins Street, Melbourne VIC 3000

We try to respond to feedback within 5 business days.