Single Accountable Partner
Your Business Has Outgrown Reactive Support. Switch to Single-Vendor Accountability.
C9 helps established businesses move away from fragmented IT and communication providers. We take full accountability for your existing environment, providing the stability and proactive support your current provider is missing.
SLA-backed support
24/7 managed stability
Phased, safe migrations
Single accountable partner
Businesses That Trust Us
SOLUTIONS TO YOUR PROBLEMS
Your Telco & IT Challenges, Solved.
We understand the pain points of growing small businesses. Here's how we solve each one—with proven results and single-vendor accountability.
Your internet is unreliable. When it goes down, your business stops.
Internet outages cost you revenue immediately. Customers can't reach you. Staff can't work. You're dependent on a single ISP. No backup when things fail.
OUR SOLUTION
Reliable Internet with Redundancy
Dual internet connections with automatic failover, 99.9% uptime SLA guarantee, and proactive monitoring 24/7.
WHAT WE PROVIDE
- Dual internet connections (primary + backup)
- Automatic failover (zero downtime)
- 99.9% uptime SLA guarantee
- Proactive monitoring 24/7
IMPACT & NUMBERS
Industry average uptime95%
C9 guarantee99.9%
"We were losing $2,000 per hour during internet outages. C9 set up dual connections with automatic failover. We haven't had a single outage in 18 months."
— Operations Manager, Retail Business (12 locations)
Your WiFi is slow and unreliable. Staff can't connect. Guests complain.
WiFi drops during peak hours. Staff productivity suffers. Guest experience is poor. You have dead zones in the office. Multiple WiFi networks causing confusion. Security concerns with open networks.
OUR SOLUTION
Enterprise-Grade Networking & WiFi
Mesh WiFi coverage with no dead zones, gigabit-speed wired networking, automatic load balancing, and separate guest WiFi.
WHAT WE PROVIDE
- Mesh WiFi coverage (no dead zones)
- Gigabit-speed wired networking
- Automatic load balancing
- Guest WiFi (separate from business)
IMPACT & NUMBERS
Average WiFi speed improvement3-5x faster
Coverage increase100% (no dead zones)
"Our retail store had WiFi dead zones and constant dropouts. C9 installed mesh WiFi with guest network. Customer complaints about WiFi dropped 90%. Staff can now work from anywhere in the store."
— Store Manager, Retail Business
Your phone system is outdated. Calls drop. Voicemail is unreliable. Scaling is expensive.
Old PBX system is hard to manage. Adding phone lines is expensive and slow. Calls drop or don't connect properly. Voicemail messages get lost. Remote staff can't use the system properly. No integration with other business tools. High maintenance costs.
OUR SOLUTION
Modern Cloud Phone System
Cloud-based phone system with unlimited lines, advanced call routing, voicemail-to-email transcription, and mobile app for work from anywhere.
WHAT WE PROVIDE
- Cloud-based phone system (no hardware)
- Unlimited phone lines and extensions
- Advanced call routing and IVR
- Voicemail-to-email transcription
IMPACT & NUMBERS
Setup time1 day (vs 2-3 weeks)
Cost per line60% cheaper
"We moved from an old PBX system to C9's cloud phone system. Adding new staff used to take weeks and cost $1,000 per line. Now it takes 5 minutes and costs nothing. Our remote team has full access to the phone system."
— HR Manager, Professional Services Firm
You can't see what's happening on your site. Theft happens. You have no proof.
Theft and shrinkage is a constant problem. You don't know what's happening after hours. Disputes with staff or customers (no evidence). Insurance claims are hard to prove. You're not compliant with security standards. Old CCTV system is outdated and unreliable. No remote access to footage.
OUR SOLUTION
Professional CCTV with Cloud Storage
HD/4K CCTV cameras with cloud-based storage, remote viewing from anywhere, motion detection alerts, and 30-day rolling storage.
WHAT WE PROVIDE
- HD/4K CCTV cameras (indoor & outdoor)
- Cloud-based storage (always accessible)
- Remote viewing from anywhere
- Motion detection and alerts
IMPACT & NUMBERS
Theft reduction60-80%
Insurance claim success rate+40%
"We installed CCTV across our retail stores. Theft incidents dropped 75% in the first month. We've used the footage to resolve 12 customer disputes. The cameras have paid for themselves 5 times over."
— Store Manager, Multi-Location Retail
Your printers are always breaking down. Toner costs are out of control. Staff wastes time on printing issues.
Multiple old printers scattered around. Constant paper jams and toner issues. Staff wastes 30 minutes/week on printer problems. Toner costs are unpredictable. No visibility into print usage. Security concerns (sensitive documents left in printer). Maintenance contracts are expensive.
OUR SOLUTION
Managed Print Services
Modern multifunction printers with automatic toner replenishment, proactive maintenance, print management software, and predictable monthly costs.
WHAT WE PROVIDE
- Modern multifunction printers (print, copy, scan)
- Automatic toner replenishment
- Proactive maintenance and support
- Print management software (track usage)
IMPACT & NUMBERS
Printer downtime reduction80%
Cost per page reduction30-40%
"We had 5 old printers constantly breaking down. C9 replaced them with 2 modern multifunction printers. Our printing costs dropped 35%. Staff no longer spends time fixing printer jams."
— Office Manager, Professional Services
Your team uses outdated tools. Collaboration is difficult. Remote staff feel disconnected.
Staff uses personal devices for work (security risk). No unified communication platform. Remote staff struggle to collaborate. Data is scattered across multiple systems. Cybersecurity is weak. Staff can't work from anywhere. Onboarding new staff is slow.
OUR SOLUTION
Modern Workplace Tools & Management
Unified device management, cloud collaboration tools, endpoint security, mobile device management, and automatic updates with data backup.
WHAT WE PROVIDE
- Unified device management (Windows, Mac, mobile)
- Cloud collaboration tools (Teams, SharePoint, etc.)
- Endpoint security and threat protection
- Mobile device management
IMPACT & NUMBERS
Productivity improvement20-30%
Onboarding time reduction1 week to 1 day
"We implemented Modern Workplace tools across our team. Remote staff now collaborate as effectively as office staff. Onboarding new hires went from 1 week to 1 day. Our IT person went from firefighting to strategy."
— IT Manager, Professional Services Firm
You can't control who accesses your site. Visitors cause disruptions. You have no record of who was here.
Unauthorized people access restricted areas. Visitors disrupt operations. No record of who visited and when. Safety and security concerns. Compliance issues (who has access?). Manual sign-in process is slow. No integration with other systems.
OUR SOLUTION
Visitor Management & Access Control
Digital visitor sign-in system with badge printing, access control integration, automated notifications, and visitor history reporting.
WHAT WE PROVIDE
- Digital visitor sign-in system
- Badge printing and access control
- Integration with CCTV and alarms
- Automated notifications
IMPACT & NUMBERS
Check-in time reduction5 min to 30 sec
Unauthorized access reduction95%
"We implemented visitor management at our office. Check-in time went from 5 minutes to 30 seconds. We now have a complete audit trail of all visitors. Our compliance officer is happy. Our staff feels safer."
— Office Manager, Professional Services Firm
Operational Reality
Stop Accepting Operational Friction
When your current provider is reactive and fragmented, your business carries the risk. It’s time to move to an environment designed for accountability.
Total Ownership
Leave the Vendor Finger-Pointing Behind
Most businesses outgrow their IT provider when support becomes reactive. C9 provides the centralized management and single-point accountability required for modern, stable operations.
One Accountable Partner
No more vendor finger-pointing. We own the resolution.
One Support Relationship
Your staff calls one number for any technical requirement.
One Escalation Path
Clear, direct hierarchy for critical operational events.
Simplified Operations
We handle the technical complexity while you lead the business.
Switching to C9 isn't just a provider change—it's an operational upgrade.
We eliminate the "gray areas" where current providers fail. By centralizing your infrastructure, we remove the friction that slows your business down.
99.9% Uptime
Guaranteed operational stability
Proven Transitions
Switching Outcomes
Need a custom audit for your specific operation?
Request ReviewCASE STUDY: Retail & POS
Local Retail Chain (12 locations)
4 vendors for POS & WiFi. No coordination during outages. High operational friction.
The C9 Outcome
99.9% uptime (from 94%)
Zero downtime transition
$40K annual savings
2-hour critical response
Our Single-Vendor Solution
One partner owns your entire stack. POS, WiFi, security, and networking. Guaranteed uptime.
"We now have one number to call. Issues are fixed in minutes, not hours."
Sarah Chen, Ops Manager
Client Verified
Legacy Provider Pains Resolved:
POS downtime = lost sales Multiple vendors = finger-pointing Guest WiFi issues = complaints
Safe Provider Migration
Switching is Safer Than Staying.
Our structured transition framework ensures your business operations never pause while we migrate your systems.
Stage 1 of 6·Week 1
Environment & Vendor Audit
Inventory every system, provider, and contract. Identify hidden dependencies and technical debt before anything moves.
Your Role
Provide access to current vendor contracts and system credentials.
Business Outcome
Zero risk. Full picture of your environment.
1 / 6
Accountable Managed ITReview Your Managed IT Requirements
An Australian Helpdesk That Actually Owns the Outcome.
Most "Managed IT" providers stop at the ticket. C9 provides a dedicated operational hub that manages your entire environment—from your local network and WiFi to your cloud security and vendor relationships.
AU-Based Helpdesk
Speak directly to senior Australian engineers who know your site history.
Proactive Governance
We monitor your systems 24/7, resolving 80% of issues before your staff notices.
Vendor Accountability
We manage your other technical vendors so you never have to play middleman.
Lifecycle Management
Continuous tracking of hardware and software to prevent "surprise" failures.
Real-Time Accountability
Active System Governance
"Unlike traditional MSPs, C9's Managed IT layer is built into your infrastructure. We don't just fix problems; we govern your entire technical environment to prevent them."
Why Businesses Switch
Replace Fragmented Support With C9
Vendor Consolidation
Fragmented bills, multiple helpdesks, no coordination.
Simplification Benefit
One accountable partner for your entire IT and telco ecosystem.
Business Continuity
Micro-outages eroding daily productivity and staff morale.
Simplification Benefit
99.9% uptime SLA backed by proactive monitoring.
Managed IT & Comms
Legacy phone systems causing customer friction.
Simplification Benefit
Integrated voice and data networks that just work.
Secure Infrastructure
Unmanaged legacy vulnerabilities and growing cyber risk.
Simplification Benefit
Enterprise-grade security baked into every layer.
Legacy Modernisation
5+ year old hardware with no clear upgrade path.
Simplification Benefit
A safe, structured path to modern systems.
Proactive Monitoring
Support only reacts after systems already fail.
Simplification Benefit
24/7 visibility that catches issues before they escalate.
SIMPLE, TRANSPARENT PRICINGPackages Built for
Packages Built for
Growing Businesses.
Choose the package that fits your business. All prices are in Australian Dollars (AUD) and exclusive of GST. Save 17% with annual billing.
Recommended: Annual Billing
Starter
Get started with essential services
AUD$2,499/month
+ GST
Perfect for growing businesses just starting their digital transformation. Get professional infrastructure without the complexity.
CORE SERVICES
- Internet (Single connection, 100 Mbps)
- WiFi (Basic mesh, 1-2 APs)
- Phone System (5 users, basic features)
- Email & Collaboration (Microsoft 365 Business Basic)
- Basic Support (Business hours, 4-hour response)
BEST FOR
- Startups and micro businesses
- Testing C9 services
- Single location operations
- Budget-conscious businesses
MOST POPULAR
Growth
Everything you need to grow
AUD$5,999/month
+ GST
Most popular choice. Best value for growing businesses. Consolidate multiple vendors into one strategic partnership.
CORE SERVICES
- Internet (Dual connections, 200 Mbps + failover)
- WiFi (Enterprise mesh, 3-5 APs, optimization)
- Phone System (20 users, advanced features, recording)
- Email & Collaboration (Microsoft 365 Business Standard)
- CCTV (4-8 cameras, cloud storage, 30-day retention)
- Managed Print (2-4 devices, supplies included)
- Priority Business Support (phone, email, chat, 2-hour response)
BEST FOR
- Growing businesses (10-50 employees)
- Consolidating multiple vendors
- Want comprehensive solution
- Need Priority Support
- 1-2 locations
Scale
Everything for enterprise-scale operations
AUD$12,999/month
+ GST
For businesses ready to scale without limits. Enterprise-grade service with SMB flexibility.
CORE SERVICES
- Internet (Dual connections, 500+ Mbps, priority)
- WiFi (Enterprise-grade mesh, 8+ APs, multi-site)
- Phone System (50+ users, advanced features, compliance)
- Email & Collaboration (Microsoft 365 Business Premium)
- CCTV (16+ cameras, unlimited storage, 90-day retention)
- Managed Print (8+ devices, supplies, optimization)
- Modern Workplace (Device management, security)
- Access Control (Visitor management, multi-location)
- Senior Engineering Support (dedicated team, 30-min response)
BEST FOR
- Larger SMBs (50-250 employees)
- Multiple locations
- Complex infrastructure needs
- Want strategic partner
- Ready to scale
Looking for a Custom Enterprise Solution?
For businesses with 250+ employees or complex multi-site requirements, we offer tailored infrastructure governance and SLA management.
Transition Security
A Smarter Path to Operational Stability
Moving to C9 is a guided, professional transition. We reduce the anxiety of switching by ensuring your staff remains productive at every stage of the onboarding process.
Phased onboarding windows
Zero-downtime cutover planning
Legacy system compatibility audits
Full rollback contingency paths
SLA-Backed Response
Critical issue response times guaranteed in writing.
Dedicated Onboarding
A senior engineer assigned to your transition from Day 1.
Proactive Monitoring
Continuous health checks to catch issues before they escalate.
Full Documentation
Total visibility into your network, assets, and service history.
ALWAYS SUPPORTEDProactive Monitoring.
Proactive Monitoring.
Rapid Response.
Proactive monitoring and rapid response support ensure issues are detected and resolved before they impact operations. We do not just fix problems, we help prevent them.
Rapid Response for Critical Issues
Our Priority 1 support team ensures critical issues are escalated and resolved quickly, minimising impact on daily operations.
VIEW SLA
Ongoing System Monitoring
We monitor your network and endpoints proactively, detecting and neutralising threats or performance bottlenecks before they affect users.
SEE MONITORING
Dedicated Support Structure
You have direct access to a dedicated account and engineering team that understands your environment and takes ownership.
MEET THE TEAM
Support Governance
Commercially Structured Accountability
Our support model is designed for business continuity, not just "fixing things." We operate with defined commitment levels and transparent escalation hierarchies.
24/7 Monitoring
Continuous oversight of infrastructure health and security layers.
15-Min Response
Defined SLA for critical operational incidents, 24/7/365.
AU-Based Team
Managed by local engineers who understand Australian infrastructure.
Account Governance
Quarterly reviews to ensure ongoing alignment and optimization.
Escalation Commitment
Level 1
Transition Desk
< 60 Seconds
Immediate incident logging and triage during and after migration.
Level 2
Managed Ops
< 15 Minutes
Active remediation and multi-vendor coordination.
Level 3
Senior Engineering
Immediate
Direct accountability for critical business systems.
Common Questions
Frequently Asked Questions
No. Our framework uses a parallel transition model where we build and validate your new environment in the background. We only switch over once everything is verified, usually in a low-impact window (after-hours) with a guaranteed rollback path.
Why leaders trust C9GROUP
"Switching to C9 was about accountability. We no longer spend hours on hold with three different vendors. When something fluctuates, C9 owns it. Period."
James Wilson
CEO, Regional Logistics
99.9%Uptime Guaranteed
"The zero-disruption promise was real. Our systems were stabilized within 48 hours, and we haven't had a major outage since they took over the environment."
Dr. Amira K.
Clinical Director, MedGroup
24/7Active Monitoring
"C9 consolidated our 15 separate internet and phone bills into one predictable monthly cost. The savings were immediate, but the peace of mind was the real win."
Robert P.
COO, National Retail
$80K+Annual Savings
"Switching to C9 was about accountability. We no longer spend hours on hold with three different vendors. When something fluctuates, C9 owns it. Period."
James Wilson
CEO, Regional Logistics
99.9%Uptime Guaranteed
"The zero-disruption promise was real. Our systems were stabilized within 48 hours, and we haven't had a major outage since they took over the environment."
Dr. Amira K.
Clinical Director, MedGroup
24/7Active Monitoring
"C9 consolidated our 15 separate internet and phone bills into one predictable monthly cost. The savings were immediate, but the peace of mind was the real win."
Robert P.
COO, National Retail
$80K+Annual Savings
"Switching to C9 was about accountability. We no longer spend hours on hold with three different vendors. When something fluctuates, C9 owns it. Period."
James Wilson
CEO, Regional Logistics
99.9%Uptime Guaranteed
"The zero-disruption promise was real. Our systems were stabilized within 48 hours, and we haven't had a major outage since they took over the environment."
Dr. Amira K.
Clinical Director, MedGroup
24/7Active Monitoring
"C9 consolidated our 15 separate internet and phone bills into one predictable monthly cost. The savings were immediate, but the peace of mind was the real win."
Robert P.
COO, National Retail
$80K+Annual Savings
Replace Fragmented SupportConsolidate Your Environment.
Consolidate Your Environment.
Upgrade Your Operations.
Stop managing vendor finger-pointing. Book a Business Systems Assessment to review your current environment and map out a safe path to C9 accountability.
SLA-BACKED SUPPORT
ZERO-DISRUPTION MIGRATION
99.9% UPTIME GUARANTEE