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Managed IT • Communications • Security • Remote Workforce • AI • Digital Signages

We acknowledge the original communicators, connectors, and carers of the land and waters across Australia, the Aboriginal and Torres Strait Islander peoples. We pay our respects to Elders past, present, and emerging.

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Technology Support

IT Support Analyst

Provide remote IT support, ticket triage and user assistance for Australian business environments.

Ready to be considered?

Apply for this role and register your profile with C9 GROUP.

Apply for this role
Location

Philippines · Remote

Engagement

Full-time · Mid-level

Schedule

Rotating support coverage with Australian business-hour overlap

Closing date

17 Aug 2026

Role overview

C9 Teams is considering IT support professionals for remote roles supporting Australian organisations. This role suits candidates with practical troubleshooting skills, service desk discipline and confidence supporting cloud, endpoint and user access environments.

What you will do

  • Triage and resolve user support tickets across common workplace systems.
  • Support Microsoft 365, endpoint, access, network and application issues.
  • Document troubleshooting steps, resolutions and escalation notes.
  • Follow client service standards, security practices and support workflows.
  • Escalate infrastructure or cybersecurity issues with clear evidence.

What we are looking for

  • 2+ years in IT support, helpdesk, service desk or managed services.
  • Working knowledge of Microsoft 365, Windows, endpoint support and identity basics.
  • Strong ticket hygiene, documentation and customer communication.
  • Comfortable working remotely with Australian users and technical teams.
  • Relevant IT certification or equivalent practical experience.

Nice to have

  • Experience with MSP tools, RMM platforms or PSA/ticketing systems.
  • Exposure to Intune, Azure AD/Entra ID, networking or cybersecurity tools.
  • Microsoft, CompTIA, ITIL or vendor certifications.

Why apply through C9 Teams

  • Remote technology role pathway with Australian organisations.
  • Clear technical expectations before selection conversations.
  • C9 Teams onboarding coordination and ongoing support.
  • No candidate fee to apply.

Client context

Suitable candidates may be introduced to Australian businesses that require reliable remote IT support and service desk capacity.

IT SupportMicrosoft 365HelpdeskMSP

Registering your profile does not guarantee immediate placement. It allows C9 GROUP to consider you for relevant current and future roles.

Start application