Client Support Specialist

Role overview

C9 Teams is building a talent pool of dependable client support professionals for Australian organisations that need responsive service coverage, clear communication and disciplined follow-through. This role suits someone comfortable handling customer enquiries, updating systems and working with local team leaders.

What you will do

Respond to customer enquiries across email, phone and ticketing channels.
Update CRM and service systems with accurate notes, outcomes and next steps.
Escalate complex issues to the right internal team with clear context.
Follow agreed service workflows, response standards and client communication guidelines.
Support reporting, follow-up tasks and recurring customer administration.

What we are looking for

2+ years in customer support, service desk, account support or client administration.
Strong written and spoken English communication.
Experience using CRM, ticketing or helpdesk systems.
Comfortable working Australian business hours from a remote setup.
Reliable internet, quiet workspace and professional communication habits.

Nice to have

Experience supporting Australian, New Zealand, UK or US customers.
Exposure to Zendesk, Freshdesk, HubSpot, Salesforce or similar platforms.
Background in technology, telco, ecommerce, retail or managed services.

Why apply through C9 Teams

Long-term remote opportunity through C9 Teams.
Clear role expectations before client interviews.
Structured onboarding coordination and ongoing workforce support.
No candidate fee to apply or be considered.

Role overview

What you will do

Respond to customer enquiries across email, phone and ticketing channels.

Update CRM and service systems with accurate notes, outcomes and next steps.

Escalate complex issues to the right internal team with clear context.

Follow agreed service workflows, response standards and client communication guidelines.

Support reporting, follow-up tasks and recurring customer administration.

What we are looking for

2+ years in customer support, service desk, account support or client administration.

Strong written and spoken English communication.

Experience using CRM, ticketing or helpdesk systems.

Comfortable working Australian business hours from a remote setup.

Reliable internet, quiet workspace and professional communication habits.